Why is my business not showing up on Google Maps?

Verification, timing and suspension

Only verified businesses show their information on Maps and Search, so a profile that was never verified is the first thing to rule out ↗. Timing comes next. Rankings for a new business can take up to a month to appear, and edits to an existing profile can take up to 3 days to show ↗. A profile that breaks the guidelines is suspended or disabled and stops appearing until the problem is fixed, and the notice goes to the Google Account that manages it ↗.

A website is a separate matter from a business profile. A new site or page can take anywhere from a day or two to a few weeks to be crawled and indexed, and searching for site: followed by the domain shows whether it has been ↗.

The address and name rules

A business that travels to customers and has no storefront counts as a service-area business. It is allowed one profile and should hide its address ↗. P.O. boxes and remote mailboxes are not accepted as addresses, a virtual office is not eligible, and a co-working space qualifies only if the business has signage there, receives customers there during business hours and has its own staff on site ↗.

The name has to match the real-world name used on the storefront, website and stationery. Marketing taglines, phone numbers, web addresses, service or location information and legal terms such as LLC do not belong in it unless there is real-world proof, and unnecessary information in a name can lead to suspension ↗.

What to check first

1. Check that the profile is verified ↗.

2. Check whether it was created or edited in the last month ↗.

3. Compare the address with the rules for service-area businesses ↗.

4. Compare the business name with the naming rules ↗.

5. Look for a suspension notice in the Google Account that manages the profile ↗.